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Warranty Details
Product Warranty Period Details
Warranty Period Details
| PRODUCT | WARRANTY PERIOD |
|---|---|
| CCTV | |
| BELCO Camera & DVR (OEM DAHUA) | 24 months * |
| BELCO Analog Camera | 18 months |
| ACCESS CONTROL | |
| Access Control (Main Panel) | 12 months |
| BURGLAR ALARM | |
| PARADOX Alarm (Main Panel) | 12 months |
| PARADOX Alarm (Accessory) | 12 months |
| AV & KEYPHONE | |
| NEC Projector | 36 months on other parts. 2000 hours on lamp / 7 months whichever comes first |
| NEC Keyphone | 12 months |
| OTHERS | |
| Power Adaptor | 1 month |
| Power Adaptor (BELCO HD-CVI DVR/NVR) | 3 months ** |
| Hard Drive (WESTERN DIGITAL & SEAGATE) | 36 months |
| KOSS UPS | 24 months |
| BELCO LED Monitor | 12 months |
| AOC LED Monitor | 36 months on-site warranty by AOC |
| SAMSUNG LED Monitor | 36 months carry-in warranty to SAMSUNG Service Centre |
| Note: Please call us to check the warranty period for items not listed here. * 24-month warranty period is applicable for purchases from 1st March 2016 onwards. ** 3-month warranty period is applicable for purchases from 1st March 2016 onwards. | |
Check Product Warranty Expiry Form
Check Status of RAF (Repair Authorization Form)
Warranty Terms & Conditions
- BELCO reserves the right to replace the Product or relevant part with the same or equivalent product or part, rather than repair it. Where a replacement is provided the Product or part replaced becomes the property of BELCO. BELCO may replace parts with refurbished parts. Replacement of the Product or a part does not extend or restart the Warranty Period.
- The warranty will not apply if the BELCO-applied serial number or warranty sticker has been altered, tampered or removed from the Product.
- The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, lightning activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormal corrosive conditions or entry by any insect, vermin or foreign object in the Product.
- BELCO will not be liable for any loss, damage or alterations to (1) third party furniture, hardware or software; or (2) programs, data or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.
- For warranty claims, return products transportation prepaid to BELCO SECURITY SDN. BHD. (Warranty Department), No. 28, Jalan TPP 1/10, Taman Perindustrian Puchong, 47100 Puchong, Selangor, Malaysia.
- Any uncollected repaired items longer than 3 months will be disposed. Notifications and reminders to collect your repaired items will be given a maximum of 5 times in within the 3 months period. Once item is disposed, BELCO will not be held liable to compensate, replace or refund in any manner possible.